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CD ROM Paradise Collection 4 1995 Nov.iso
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SUPPORT.MAN
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1994-10-13
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BOTTOM LINE SOFTWARE, INC
P.O. Box 118826
Carrollton, TX, 75011-8826
214-394-4087
Curent as of: 10-01-94
S U P P O R T P O L I C Y
Loan Master is supported primarily by telephone, fax, and BBS. On
site support is available but is rarely used.
The initial installation support, included in the purchase price is
two hours telephone support during the first 60 days after shipment.
After installation and setup, support time is billed at $50.00 per
hour plus phone service.
Support is available on a subscription basis at $99.95 per year for
up to two hours. This service includes one annual update by mail or
unlimited updates by BBS.
U P D A T E P O L I C Y
Loan Master was enhanced 62 times in its first five years in
existence. It has not been either feasible or desirable to update
every user each time the product is enhanced.
An annual update subscription service is available at $49.95.
Alternatively, users may review the periodic news letters for news
of the latest enhancements and order updates when desired. One time
updates are available on request at $99.95
Subscribers to the support service may receive unlimited updates
from the BBS.
L O S T D A T A R E C O V E R Y
Loan Master encourages and facilitates frequent back ups both on the
hard disk and on floppy disk. Some users are always in too big a
hurry to do backups. If data is available, we can help you recover
it. If it is not, we can't.
Data recovery services are billed exactly like support services and
are included in support subsctiptions.
OVERNIGHT SHIPMENTS
BLS is happy to accept your damaged data files by overnight
shipment. BLS does not however return repaired files by overnight
shipment unless paid by the user. Send self addressed return package
with billing information when sending initial files.
BBS TRANSFERS
Damaged files may be sent and returned much quicker and less
expensively by BBS. A portfolio consisting of 200 loans and 4800
transactions (in compressed format, *.zip, or *.lhz) can be
transferred in less than seven minutes at 2400 baud, at a cost of
around $1.25. If you don't have a compression program, you can
download PKZIP from the BBS.
O N S I T E I N S T A L L A T I O N S
We will come to your office and install Loan Master, train your
people and optionally set up all your loans. The fee for this
service is $75.00 per hour plus travel expenses with a retainer.
Users in the North Texas area will be billed for drive time only.
Maximum drive is 250 miles from DFW Airport.
Average time requirements are as follows:
Item: Hours
Installation of software 1.0
Installation of loans
Excellent records 0.1 each loan
Poor records 1.0 each loan
Average records 0.25 each loan
Training
DOS proficient, NO loan proficiency 5.0 hours
Loan proficient, low DOS proficiency 5.0 hours
Neither 10.0 hours
B E T A T E S T P O L I C Y
Users with an urgent need for a new feature or a modification may
volunteer for BETA test status. Beta is the second letter of the
Greek alphabet. As implied by its numerical status, it means that
these users are the second people to test the software. BLS being
the first. These users are aware that new features will rarely work
the way they expected and are prepared to test and talk and test and
talk. Beta testers receive all upgrades free of charge only as long
as they continue to test and report.
To qualify as a beta tester, a user must have a background in loan
servicing with hands on computer experience. In addition, a thorough
knowledge of MS-DOS is required.
Beta testers expect to, and will, have problems requiring
reinstallations and backup recoveries.
BLS is currently seeking beta testers for Loan Master II and Loan
Master 78 only.